We have a delivery time of 2-7 business days in the Nordic region. Approx. 10 business days outside the Nordic region.

When your package leaves our warehouse, you receive an email with a link through which you can track your package. If you can’t see your package via the tracking link, you are welcome to get in touch with us at info@ani-jewels.com

If you do not collect your package from your collection point, it will automatically be sent back to us after 7 days. We charge a fee of EUR/USD 25 for unclaimed packages. See our purchase terms and conditions.

We offer free shipping over a certain amount. If your purchase total is below this amount or if you select a different shipping method than the free shipping option, a shipping fee will be charged.

Import duties and taxes may apply upon delivery and must be paid by you, the customer.

Orders placed on weekdays before 12PM are shipped the same day. Others are sent the next weekday.

Please check if it has ended up in your junk folder. During product launches and busy periods on the website, order confirmation emails may take some time to arrive. If you have not received your order confirmation the day after a purchase, kindly get in touch with us at info@ani-jewels.com and we will send it to you.

- You are always welcome to email us at info@ani-jewels.com and we will be happy to help check if it is possible.

- You can always email us at info@ani-jewels.com and we will gladly help you if possible. Unfortunately, if the order has already been processed, it will not be possible.

- All information on how to make a return can be found here.

Please make a return as below and place a new order with the item(s) you wish to exchange.

Include a note in the package with your order number and contact details and please send the package trackable (not REK) to facilitate return handling. We recommend Postnord's service 'Domestic parcels' (choose 'Home' as delivery method): https://portal.postnord.com/skikkadirekt/?_ga=2.20947579.2100471577.1669193621-960168910.1667910133 to:

Bonver Logistics
To: Ani Who
Gåshaga brygga 1 181 85 Lidingö
As soon as we have received your return, we will cancel the invoice/refund you.

- Within 30 days of us receiving your return. The refund will be paid into your account or you will be issued a credit note.

- If you feel that you have received a defective product, you are welcome to contact our customer service department and we will gladly help you.

- Unfortunately, we are unable to update the payment method for confirmed orders. If you have any questions regarding your payment, you are always welcome to contact our payment provider Klarna.

- Card payment (VISA and MasterCard), Trustly, and ANI gift cards.

- We strive to issue refunds as promptly as possible, but within a maximum of 30 days. After we have processed the refund, the amount will be paid to your card within 2-5 business days. For Trustly, the amount will be refunded by the next day. For invoice payment, the amount will be amended immediately, and for partial payments, the amount will be updated when you receive your invoice.

- You enter your gift card number at checkout. There is a field at checkout in which you enter the code.

- There are several different reasons a card may not work. We advise you to log in to your internet bank and check if your card is activated for online purchases.

- You can click “forgot password” and a recovery link will be sent to you.

- Email our customer service department at info@ani-jewels.com and we will delete your profile.

- Yes, you can purchase a physical gift card. Add a gift card to your cart – at checkout you will have the option to choose a physical gift card for a small additional cost.

- You will receive your gift card by email immediately after purchase. The gift card is valid for 12 months.

- Start by checking your junk folder. If it’s not there, kindly get in touch with us at info@ani-jewels.com and we will help you.

- The gift card is valid for 12 months.

- Yes, just remember to enter all the codes (separated by a comma) at checkout.

- If you do not use the full amount on the first purchase, you can use the remaining amount within 12 months on the next purchase.

- You can read more about jewelry care here.

- At ANI you always have a three years guarantee on your jewelry. The guarantee covers manufacturing and material faults. The guarantee does not cover damage or wear caused by the customer. Save your order confirmation/invoice as it serves as proof of guarantee.

- See our size guides here.

- Gold-plated jewelry is covered in a layer of gold. All our gold plated jewelry has a layer of 18 carat or 14 carat gold and the core of the design is made of various metals such as sterling silver or brass. Take good care of your jewelry and protect the gold-plating. Read more about jewelry care here.

- All of our jewelry is nickel-free and allergy friendly.

- All of our jewelry is cadmium-free.

- You are welcome to email our customer service at info@ani-jewels.com

- We are so happy that you like our products and are interested in becoming a retailer. Please contact us at info@ani-jewels.com for more information.